SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lustyeye (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lustyeye.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I already got the item very beautiful and it comes in good condition thanks to the store and Aliexpress.
I did a try and it works very well
Works amazing!
Perfect mechanic
Very good trimmer, hairs removes, painlessly, the instruction is attached, the charger and the meter. The store sent quickly, thank him. Recommend.
Viewing satisfied. I love you because you are easy to use.
Best q i bought better than one q cost triple by Amazon
Attention this product shave and grow 4 times faster hair and many more like the razor with thicker hair
Great, so the product tested and already worked!
Just a Dream! Works fine and copes carefully with the task! Thank you!
Great product for tweezing eyebrows. Battery already provided so it's great! Small explanatory note, practical!
No item but got a refund.
As at other reviews positive. Only minus loud it comes
Quality corresponds to the price. Works without problems and complaints.
Great quality product and arrived on time.
Ordered on 04.05, came on 25.05. Looks as described, I didn't use it yet
It's good
Arrived quickly, according to the description. At the first try I liked, we will see the duration. For now I recommend this thing :)
Szło 2 months. Thank you stores All OK.
It really work . and I love it and already come with full charge battery. thanks store
Shipment szła to Poland two weeks. Product complies with the description. There is maybe some super sharp, but works.
Received four days late, but due to the health crisis. I have not tried the products yet but it is consistent with the image of the product.
Highly recommend because Super regulate device eyebrow and painless!
Long delivery, 2.5 months, but store extended without problems protection. Looks very stylish, nice in hand to hold. Charging included. Everything liked it. Thank you
It came exactly in two months in Udmurtia. Works well, shrubs. But I thought that I would pluck and not shave, it was my fault, I read it wrong.